“Personal Data” means information about you, from which you are identifiable, including but not limited to your name, telephone number, address, credits balance, bank details, credit card details, gender, personal interests, email address, your occupation, your photo or video, any information about you which you have provided to Milov ID in registration forms, application forms or any other similar forms and/or any information about you that has been or may be collected, stored, used and/or processed by Milov from time to time and includes sensitive personal data such as your identification card number, driving licence number, birth certificate number or passport number, date of birth. The provision of your Personal Data is voluntary. However, if you do not provide your Personal Data, Milov will not be able to process your Personal Data for the Purposes and Additional Purposes outlined below and may cause Milov to be unable to provide services or products to or accept payments from you. In addition to the Personal Data you provide to Milov directly, Milov may collect your Personal Data from publicly available sources or from third parties, for example:

• From filled up application or registration forms, surveys or training tools or other similar forms.

• To have paid video clip and/or unpaid video clip by your favorite artist or by yourself into your Milov ID.

• From publicly available sources such as directories.

• From Milov’s official social media pages, if you follow, like or are a fan of such pages.

• When you interact and communicate with Milov at any events or activities.

• When you enter contests organized by Milov.

• From various entities or divisions under Milov.

• From other entities who provide you with services or with whom you have a contractual relationship.

• From marketing service providers or its partners, or

• By using Milov application, which includes all apps and websites operated by Milov and under the names of its respective brands (respectively “Apps”).

Your personal data may also be collected from cookies used on the Websites, and if you are a service provider, from your accelerometer data, GPS data, device data and data collected when your Milov application is on Further, certain service providers of Milov may utilise personal Milov ID.

Milov may use and process your Personal Data for call, without limitation the following (“Purposes”): Where you are a customer of the services provided by Milov:

Untuk melakukan kewajiban Milov sehubungan dengan setiap kontrak yang dilakukan bersama Anda.

• To perform the Milov’s obligations in respect of any contract entered into with you.

• To provide you with any service you have requested.

• To process your subscriptions and to deliver the services to you.

• Where you have requested to download and use the paid video clip or unpaid video clip by App, to process your request, to deliver the App to you and to provide you a license for the use of the App.

• To process and manage your rewards and loyalty points.

• To process your participation in any events, activities, focus groups, research studies, contests, promotions, polls, surveys or any productions.

• To process, manage or verify your application for subscription with Milov and to provide you the benefits offered to subscribers.

• To validate your bookings and process payments relating to any products or services you have requested.

• To understand and analyse our sales as well as your needs and preferences.

• To develop, enhance and provide products and services to meet your needs.

• To process exchanges or product returns.

• To use Cookies to enhance our processes, advertising, notifications, authentication, security and compliance, analytics and preference management.

• To respond to questions, comments and feedback from you.

• To communicate with you for any of the purposes listed in this Policy.

• For internal administrative purposes, such as auditing, data analysis, database records.

• For purposes of detection, prevention and prosecution of crime.

• To maintain the safety and security of our services.

• For Milov to comply with its obligations under law.

• and you agreed and consent to Milov using and processing your Personal Data for the Purposes and in the manner as identified in this Policy

Milov may also use and process your data for other purposes such as (“Additional Purposes”):

• To send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings from Milov, its partners, sponsors or advertisers.

• To notify and invite you to events or activities organized by Milov, its partners, sponsors or advertisers.

• To process your registration to participate in or attend an event or activity and to communicate with you regarding your attendance at the event or activity.

• To share your Personal Data amongst its subsidiaries, associate companies and jointly controlled entities as well as with its agent, vendor, supplier, partner, contractor or service provider who may communicate with you to market their products, services, events or promotions.

• by way of post, telephone call, short message service (SMS), online messaging service, by hand and/or by email.

If you wish to unsubscribe to the processing of your Personal Data for Additional Purposes by Milov, please click on the link “Unsubscribe” which is embedded in the relevant email or message in order not to receive any such messages in the future. Please note that if you unsubscribe, we may still send you service-related messages, such as paid content receipts. If you wish to revoke the consent that Milov has obtained from you for the Purposes stipulated herein, please notify Milov using the contact details stated below.

We may transfer or store user data outside the country where they reside if necessary to provide our services. We will ensure that any data transfer is carried out in compliance with applicable data protection regulations.

Your personal data may be transferred, accessed or disclosed to third parties for the Purposes and Additional Purposes. Further, Milov may engage other companies, service providers or individuals to perform functions on its behalf, and consequently may provide access or disclose to your Personal Data to such service providers or third parties. The third parties include, without limitation:

• Milov partners, which include parties with whom Milov collaborates with for certain events, programs and activities.

• Advertisers.

• Event management companies and event sponsors

• Marketing research companies.

• Service providers, including, information technology (IT) service providers for infrastructure, software and development work.

• Professional advisors and external auditors, including legal advisors, financial advisors and consultants.

• Other entities within Milov, and

• Governmental authorities to comply with statutory, regulatory and governmental requirements.
Your Personal Data may also be shared in connection with a corporate transaction, such as the formation of a joint venture, a sale of a subsidiary or a division, merger, consolidation, or asset sale, or in the unlikely event of winding-up.

Subject to any exceptions under applicable laws of your home nation or Alternate Country, you may request for access to and/or request correction of your Personal Data, request to limit the processing of your Personal Data for the Additional Purposes and/or make any inquiries regarding your Personal Data by contacting:

Service Provider : PT Aman Devloop Indonesia

Customer Service : 02122732014

Email: milov@develoop.id

Subject to any laws of your home nation or Alternate Country, Milov reserves the right to impose a fee for access of your Personal Data in the amounts as permitted therein.
In respect of your right to access and/or correct your Personal Data, Milov has the right to refuse your requests to access and/or make any correction to your Personal Data for the reasons permitted under law, such as where the expense of providing access to you is disproportionate to the risks to your or another person’s privacy.

We are committed to protecting and maintaining the confidentiality of the information you provide through our application. This policy explains how we collect, store, and manage user data.

1. Types of Data Stored

We store various types of personal data collected from users of the application, including:

• Identity Information: Name, email address, phone number, or similar information.
• Technical Information: IP address, device type, operating system, and information related to application performance.
• Activity Log: Information about application usage, such as features accessed and user interactions within the application.
• Transaction Data: If applicable, financial transaction data or in-app purchase details are also stored.

2. Purpose of Data Storage

The data collected is stored for several purposes, including:

• Providing the core services and functionalities of the application.
• Enhancing application performance and security.
• Offering user support and responding to inquiries or complaints.
• Complying with legal obligations and applicable regulations.
• Conducting usage analysis to improve our services.

3. Duration of Data Storage

We retain user data only for as long as necessary to fulfill the purposes outlined above. The duration of data storage depends on the type of data:

• Account data: Stored as long as the user account remains active or until the user requests account deletion.
• Transaction data: Stored in accordance with applicable legal provisions, such as tax and financial regulations.
• Activity logs: Retained for a reasonable period for analysis and security purposes, typically for 6-12 months.

Once the storage period ends, the data will be securely deleted or anonymized so that it can no longer be linked to a specific user.

4. Data Storage Security

We implement various security measures to protect user data from unauthorized access, loss, or misuse. These measures include:

• Data encryption during transmission and storage.
• Restricting access to authorized staff members who need the data to perform their duties.
• Using firewalls and other security technologies to protect our servers.

Milov, and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called “flash cookies”), advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID) and similar technology (“Cookies”) in connection with your use of the Websites and Apps. Cookies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit information about you and your use of the Service, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. Cookies may be persistent or stored only during an individual session. Milov may allow third parties to use Cookies on the Websites and Apps to collect the same type of information for the same purposes Milov does for itself. Third parties may be able to associate the information they collect with other information they have about you from other sources. We do not necessarily have access to or control over the Cookies they use. Additionally, we may share non-personally identifiable information from or about you with third parties, such as a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising. If you do not wish for your Personal Data to be collected via Cookies on the Websites, you may deactivate cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser. You may also be able to limit our sharing of some of this information through your mobile device settings, or by submitting your details here.

The Websites may contain links to third parties’ websites. Please note that Milov is not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. If you provide information directly to such sites, the privacy policy and terms of service on those sites are applicable and Milov is not responsible for the information processing practices or privacy policies of such sites.

Users have the following rights concerning their personal data:

• Data Access: Users can request a copy of their personal data that we store.
• Data Correction: Users can request corrections if their data is inaccurate or incomplete.
• Data Deletion: Users can request the deletion of their data at any time, except when the data is required to meet legal obligations.
• Processing Restriction: Users can ask us to limit the processing of their data under certain conditions.

As a parent or legal guardian, please do not allow minors (18 years or younger) under your care to submit Personal Data to Milov. If such Personal Data is provided to Milov, you hereby consent to the processing of the minor’s Personal Data and personally accept and agree to be bound by this Policy and be responsible for his/her actions. In some circumstances you may have provided personal data relating to other individuals (such as your spouse, family members or friends) and in such circumstances you represent and warrant that you are authorized to provide their personal data to Milov and you have obtained their consent for their personal data to be processed and used in the manner set out in this Policy.

By communicating with Milov, using Milov’s services, purchasing products from Milov or by virtue of your engagement with Milov, you acknowledge that you have read and understood this Policy and agree and consent to the use, processing and transfer of your Personal Data by Milov as described in this Policy. Milov shall have the right to modify, update or amend the terms of this Policy at any time by placing the updated Policy on all features of the Application and the Websites. By continuing to communicate with Milov, by continuing to use Milov’s services, purchasing products from Milov or by your continued engagement with Milov following the modifications, updates or amendments to this Policy, such actions shall signify your acceptance of such modifications, updates or amendments. In the event of any conflict of interpretation between the English and Indonesian versions, the Indonesian version shall prevail.

We may update this data storage policy from time to time to reflect changes in our practices or to comply with legal requirements. We will notify users via email or in-app notifications if there are significant changes.

Users of our application have the right to delete their accounts using the procedure we provide. The account deletion process can be completed by following these steps:

1. Accessing the Account Deletion Option: Users can delete their accounts by pressing the "Delete Account" button available in the application settings.
2. Deletion Confirmation: After pressing the "Delete Account" button, users are required to click the link we send via email. Once the link is opened, users will be directed to a page with a specific account deletion template. Users must press the "Submit" button to confirm the account deletion request.
3. Deletion Process: After the confirmation, we will process the account deletion request within 10 business days. During this process, the user's account will be temporarily deactivated. If the user changes their mind and decides not to proceed with the account deletion, they can log back in at any time during this period to cancel the deletion process.
4. Cancellation of Deletion: Users can cancel the account deletion within the 10-business-day period. If no further action is taken within 10 days, the deletion will be automatically completed.
5. Data Deletion: Once the account is deleted, all data associated with that account will be removed from our system, except for data required for legal purposes or to meet our obligations in accordance with applicable regulations.
6. Security and Privacy: We are committed to maintaining the security of user data throughout the account deletion process. Each account deletion request will be verified to ensure the authenticity of the request and to prevent misuse.